Super App Development Guide: All-in-one Food, Grocery & Taxi App Solution

• Chirag Vaghasiya
• March 24, 2025
• 11 min read

In today’s digital world, which is overflowing with applications that take up storage space on mobile phones and have only one function, a new precedent is beginning to emerge

Let’s think about it, an application that serves multiple purposes at a time.

Yes, an application fulfills all the day-to-day necessities of a regular user!

A piping hot meal, all-time fresh groceries & a quick & efficient ride—within a single intuitive platform.

This isn’t about streamlining all the tasks at once; it’s about redefining the landscape of on-demand food, grocery, and taxi service at once.

For entrepreneurs and businesses looking for a fresh, potential idea, this can be a golden opportunity to explore the vast world of multi-service platforms.

We’re talking about a shift from fragmented services to a cohesive digital ecosystem, where user convenience translates directly into business growth.

The day-to-day frustration of handling too many apps at a time:

Let’s agree that we all feel that juggling between apps is a day-to-day hassle we can’t avoid. Every customer sometimes gets fed up with hopping from app to app, various logins, and various payment options.

This fragment experience consists of:

• Overwhelming app fatigue due to a plethora of apps.
• Hassle of maintaining different user profiles and payment options.
• Hassle of adapting to different app layouts and functions.

All of these issues have led to a decline in app downloads by 2.3%, though the surge in consumer app spending by $127 billion in 2024.

⦿ Super App: The Future of Online Shopping

How about handling all your day-to-day online essential services in just one app?

That’s what Super Apps are for!

Your all-in-one solution, AKA Super App, manages:

• Access to a plethora of your favorite cuisines & the best hotels for you with online food delivery.
• Convenience & access to farm-fresh products & household essentials 24/7 with online grocery delivery.
• Safe, trustworthy, and always available transportation options with ride-hailing service.

This unified approach offers a satisfactory on-demand food, grocery, and taxi service while eliminating the need to juggle applications every time.

• Super App vs. Traditional Apps: What’s the Catch?

While specialty apps focus on a single service, a super app is a digital ecosystem with a cohesive user experience offering:

1. Enhanced Benefits to the User:

◦ Your One-Stop Shop For All of Your Daily Needs

The ease of access to on-demand food, grocery, and taxi services under one roof, with a unified user interface, enhances user engagement & overall user experience while reducing the total time & common user frustration of juggling several apps.

◦ Unified Registration and Payment Procedure

A multiservice app platform needs a single, straightforward login process. This improves the user experience as they don’t need to handle many accounts & payment options of those single service apps. This enhances user experience & security as well.

◦ Tailored Suggestions for All Services

By integrating diverse services on a single platform of on-demand food, grocery, and taxi services, it’s easy to get personal recommendations based on personal preferences in any service sector.

This enhances user experience and user engagement by offering timely & smart suggestions for food delivery, ride-hailing, and grocery delivery businesses.

2. Enhanced Benefits of a Single App for Food, Grocery, and Taxi Booking Businesses:

◦ Scalability & Enhanced Expansion Opportunities

Businesses can use the cross-selling strategy in an all-in-one app platform. This helps increase the revenue while enhancing scalability and space for expanding to involve more services in the future.

Also, instead of maintaining multiple apps, companies can invest in super app development to increase many services and reduce the overall development cost.

◦ Tech and Infrastructure Collaboration

A super application helps businesses leverage shared infrastructure & tech for multiple services, this helps eliminate the need for individual tech, development process, and operation costs.

Also, shared APIs, databases & servers streamline all the processes and enhance efficiency.

◦ Efficient Management of Delivery Routes and Logistics

Integrating on-demand food, grocery, and taxi services streamlines the delivery process, allowing businesses to optimize routes and logistics efficiently.

◦ Integrated Client Service and Marketing

An all-in-one platform helps businesses integrate their marketing efforts by consolidating marketing campaigns. This leads to more targeted, cost-effective marketing strategies.

Also, under one unified customer support service, you can streamline customer support systems & simplify the issue resolution process.

◦ Better Data-Driven Decisions

Integrating various services helps food delivery, grocery delivery, and ride-hailing businesses analyze user data to create targeted marketing strategies and personalized offers.

This data analysis helps forecast demand and optimize resource & operation allocation, while efficiently managing inventory and delivery schedule.

Also, great data insights, a feedback system, and performance analysis help businesses to identify the areas that need improvement. Which allows businesses to refine services and enhance customer satisfaction.

In fact, by 2033, the global market size of the super app is to reach around $915 billion from $77.5 billion in 2023. This shows a CAGR growth of 28%.

• Recent Trends in Super App Market Size and Customer Preference

Image source: statista.com

Customers are more and more inclined to prefer the convenience of having multiple services at a time rather than having many apps.

A recent Statista survey shows that a well-designed super app can attract up to 98 million day-one users, generating over $3.25 billion in annual spending.

This study also highlights market trends and customer preferences in food delivery, grocery delivery, and ride-hailing apps to help integrate them into super applications.

⦿ Super APP Development Process: A Step-by-Step Guide

Developing a multi-service app like Gojek involves various steps across market analysis, road mapping, development, and deployment.

Step 1: Ideation Process & Market Research

The ideation stage involves key strategies like knowing your market, running various feedback channels, and analyzing the digital ecosystem.

This stage involves:

• Know your target audience based on age, preferences, pain points, geographical area, app usage, etc.
• Analyze the big sharks, AKA your competitors, in your market segment and identify the gaps in their marketing strategies as well as opportunities.
• Conduct a SWOT (strengths, weaknesses, opportunities, and threats) analysis of the super app giants and define the opportunities for your on-demand all-in-one app development.
• Analyze the food delivery, grocery delivery, and ride-hailing app market trends & the industry reports.

Step 2: MVP vs. Full-featured Super App Development

This step involves making a crucial decision about the intricacy of your all-in-one application.

A Minimum Viable Product (MVP) app with essential features is a great starting point for startups and entrepreneurs, as it requires lower development costs and provides valuable market feedback.

You can also opt for a full-fledged app development approach for long-term success.

Let’s understand the features you need in your super app for food, grocery & taxi services.

• Key Features You Need In a Super App

1. Customer Features

Basic User Experience Features

• Easy Signup & Login: Provides seamless and secure access with a single enrollment process for all services.
• User-Friendly Interface: Ensures a smooth and intuitive experience, making app navigation simple and efficient.
• User Profile: Enhances personalization by managing offers, order history, and smart recommendations.
• Smart Search & Filtering: Helps users quickly find services with intelligent search options.
• Push Notifications: Keeps users updated with real-time alerts about their services.
• Order Tracking: This enables users to track their orders, access support, and get answers to their queries.
• Ratings & Reviews: Builds trust with a transparent review system, allowing customers to share feedback on local stores.

Food Delivery Features

• Food Outlet Options: Helps customers explore various local restaurants & food outlets & diverse cuisine options.
• Menu Display Feature: Customers can browse the whole restaurant menu with high-quality images & details.
• Order Modification Options: Customers can have tailored meal service with flexible customization options.
• Multiple Payment Options: Customers can safely & easily make transactions as per their preferences.
• Live Tracking: Customers can track their food’s live location and delivery time and receive alerts about any changes in delivery in real time.
• Ratings & Reviews: Transparent ratings & reviews enable customer trust & feedback about restaurants.

Read also: Why Invest in Building a Food Delivery App[+Cost]

Grocery Delivery Features

• Goods Catalogue: Users can explore more grocery options fluently when the original grocery shop has a comprehensive brochure of everything it sells.
• Menu Display Feature: Customers can browse the whole restaurant menu with high-quality images & details.
• Option for Scheduled Delivery: After placing an order, users can elect any time for their order to be delivered.
• Live Order Tracking: This option lets consumers see delivery changes and real-time delivery status updates.

Read also: Guide to Develop a Grocery Delivery App With Cost

Taxi Booking Features

• Several Ride Options: The user should be facilitated with multiple ride options to choose from, catering to various price options.
• Destination Selection: The feature should be easy, simple & straightforward so the user can swiftly choose the destination.
• Ride Estimation: Gives the user an idea about clear prices and an exact ride-hailing service estimate before the booking.
• Ride Monitoring: With the help of a real-time lift monitoring tool, the user can keep tabs on the status of their lift.
• Payment Gateways: The users should be eased with multiple payment options to choose from(credit/debit cards, in-app wallet, or COD), according to their preference for convenience.
• Ride Tracking: With the help of GPS, users can track their ride status by exercising GPS-enabled features.
• Driver Review: To maintain transparency & client trust, every user should be able to give reviews & ratings about the driver.
• Emergency SOS: A quick-access emergency SOS function can help the customer in a time of exigency, ensuring their safety during the ride.

Read also: AI-Powered Taxi App Development: A Complete Guide

Offers & Promos

• Loyalty Programs & Promotional Offers: Businesses can boost customer satisfaction and engagement by implementing an integrated loyalty program that rewards loyal users across all services. Additionally, promotional offers can be introduced to attract customers during special occasions.
• Referral Program: By encouraging loyal guests to introduce friends and win prizes, a subtle yet effective referral program may help companies expand their clientele.

2. Business App/Panel

Restaurant or Grocery Shop

• Product/ Menu operation: This feature makes it simple for the shop to keep track of inventory, product status, and strategically produce deals.
• Order Management: The company should make use of effective order operation technologies to expedite product delivery.
• Inventory Management: Keeping track of goods availability and expiration dates, managing logistics, and avoiding overstocking are all made easier with real-time inventory management.
• Sales Reporting: The company should employ reporting technologies for strategic data analysis, sales forecasting, and performance evaluation.
• Payment monitoring: Businesses can keep tabs on earnings with centralized payment monitoring tools.
• Delivery Management: To efficiently cover the delivery process in real time, the business should be equipped with a precise delivery operation system.

Driver App

• Manage Profile: Every driver should be aware of their lifts, payments, prices, and other updates with effective profile management.
• Ride Acceptance Rejection: This feature can help drivers effectively accept/ reject rides & manage them to streamline the ride-hailing process.
• Navigation Tools: Real-time smart navigation tools help drivers find optimal routes efficiently, saving time and reducing the risk of accidents.
• Payment monitoring: Comprehensive payment monitoring tools help drivers keep tabs on their payouts & help manage transparency.
• Real-time Communication: The in-app chat/call feature can help establish live communication with the driver & real-time updates about the rides.

3. Admin Panel

User Management

• Account Management: Helps manage individual User accounts effectively.
• Verification: Enables robust User verification procedures to save User privacy & security.

Order Management

• Order Tracking: Real-time order tracking can help the admin panel keep an eye on every sale.
• Order Conflict Resolution: To resolve order disputes, misconstructions, or any client queries, admin panels should use precise order conflict resolution tools.

Organizational Management

• Administration of Restaurants and Grocery Stores: The admin panel can manage company logs with thorough administration of restaurants and grocery stores.
• Inventory Management: The admin panel should use an intertwined inventory management to centrally control all supplies.
• Driver Management: This feature helps manage all the driver bios, orders, payments, and all other driver activity.
• Commission Management: A flexible commission operation at reasonable prices helps manage transparency & driver satisfaction.
• POS Integration: As the name suggests, POS integration connects the grocery delivery app with the store’s point-of-sale system, enabling an automated order fulfillment process, enhancing operational efficiency, improving customer satisfaction, and optimizing inventory management.

Manage Payments

• Payment Gateway Integration: A safe, secure, and smart integration tool helps to oversee safe deals & manage them.
• Sale Monitoring: Thorough sale monitoring can guarantee security & transparency.
• Payment Operation: An effective payment operation tool allows you to regulate payouts.

Reporting and Analytics

• Sales Reports: A thorough sales report can help know the status of sales & make effective sales strategies.
• User Analytics: Thorough user analytics can help businesses seize user behaviour, pain points & preferences, & maintain marketing accordingly.
• Performance Reports: Thorough performance reports help cover operations and errors, give a flawless process, and help manage effectiveness.

Management of Content and Promotion

• Promotion Management: A thorough promotion management system can help build precise campaigns, promotional strategies, and activities to boost marketing.
• Content Operation: This allows admins to take centralized opinions for menus, products, elevations, and also the information channel with users.

Customer Support

• Customer Support operation: Assists the admin panel in enhancing customer services, feedback channels, and communication.
• Communication Tools: Various digital and smart tools help communicate with users globally or just stay in touch with them 24/7 to improve user experience.

Step 3: Selecting the Tech Stack for Developing a Super App

Step 4: Testing & Deployment

After developing a super app using a multiservice approach, testing is carried out to ensure a smoother user experience.

Businesses can address this by considering various methods, such as user testing, usability testing, Crash Testing, A/B Testing, and security testing.

After thorough testing and security checkup, the multiservice app is deployed on various native or cross platforms.

⦿ Estimated Cost of Developing a Super App

The cost of building a super app that includes food delivery, grocery delivery, and taxi booking services depends on a variety of factors.

Choice of Features

The choice of features can greatly affect the super app development budget. A basic MVP with core features will cost less than an app with more advanced features. The more advanced features you want to incorporate, the costlier the app will be. The range of features can be classified like this:

Core features like user registration, profile management, push notifications, and basic UI/UX design.

Advanced features like GPS, payment gateways, real-time chatbots, AI-based suggestions & security features.

Choice of Platform

The cost of developing an app that serves food delivery, grocery delivery, and ride-hailing businesses across all platforms can be a bit costly.

Whether you choose to develop a super app for mobile app platforms (iOS, Android, or both), a cross-platform approach and/or including a web app may greatly affect the total development cost.

App Design & User Interface

Super apps demand a very sophisticated, intuitive & user-friendly design to flawlessly incorporate all the services.

So, high-quality design, a complex interface, and a layout can marginally increase the total development cost.

Choice of Development Team

The size, skill set, charges/hourly rates, and location of the development you chose greatly affect the overall development cost as well.

Also, the time to develop a super app can vary from 6 months to 12 months, depending on the app’s intricacy, which will also aid in the development cost.

In the end, the total cost breakdown for various super app types can be summarized something like this:

Note: This is a rough estimate, and the final cost will depend on your app’s features and complexity.

⦿ Monetization Strategies For a Single App for Food, Grocery, and Taxi Booking

Once you have a clear idea of how to launch a super app for food, grocery, and taxi services, it’s crucial to explore revenue generation strategies and turn user engagement into tangible profits.

Commission-Based Model

This is a very popular business model for an on-demand super app development company.

This monetization model involves charging a percentage commission on each transaction the customer makes after accessing any service.

Subscription Models

In this approach, the user must buy a standard subscription to your app to use any app service. Also, many businesses provide a month of free versions to engage the customer.

This model offers users exclusive service benefits to gather customer loyalty & have a predictable income.

Advertising and Partnerships

Here, the businesses tie up with third-party businesses to advertise them through the super app.

App owners can generate revenue through targeted advertising, strategic partnerships, and commissions earned whenever a customer selects a third-party service after viewing an ad.

Transaction Fees

In this approach, the app charges small platform charges on digital transactions through the app’s gateway. This small charging model generates great revenue from high-volume activity on the platform.

Premium Services

In this model, a super app business can generate revenue by offering premium versions of existing services or exclusive premium features and special offers to enhance user convenience.

⦿ Key Takeaway

In today’s fast-paced digital landscape, consumers expect seamlessly integrated experiences. It’s not just about convenience—it’s about staying ahead of the competition and driving unprecedented growth.

Building an all-in-one super app gives your business a competitive edge by fostering unmatched customer loyalty, unlocking multiple revenue streams, leveraging data-driven insights, and enhancing brand recognition.

At PeppyOcean, our team of experts specializes in developing scalable, reliable, and cutting-edge multi-service applications that dominate the market while delivering a flawless grocery delivery, food delivery, and taxi booking experience.

Together, let’s create something revolutionary rather than adjusting to the on-demand revolution!

Collaborate with us to develop a multi-service app and mark your place in the rapidly growing digital ecosystem.

About: Chirag Vaghasiya

Chirag Vaghasiya is a Sr. SEO Executive at XongoLab Technologies LLP and PeppyOcean having skills in on-page optimization, off-page optimization, website promotion on major search engines, competitor research, internet marketing, quality link building, content optimization, and SMO.

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